altSTATES Travel, LLC operates this website and the services offered on it. This page informs you of our policies regarding the collection, use, and disclosure of personal information we receive from you and other customers.
We use your personal information only for providing services to you and improving our company. By using the site and our services, you agree to the collection and use of information in accordance with this policy. We promise to conduct our business in accordance with these policies in order to ensure that the confidentiality of personal information is protected and maintained.
Information Collection And Use
While using our site and related services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, home country, phone number, and email address. You may inquire at any time as to why we are collecting certain data and what we will do with them.
You may opt in to receive additional communications from our company, but even if you do not do so, we may contact you via email or other methods in order to fulfill the products and services you have agreed to receive from us.
Like many site operators, we also collect information, known as log data, that your browser sends whenever you visit our site. This log data includes information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time spent on those pages, the time and date of your visit, the location of the device from which you visit our site, your click patterns on our site, and other statistics. In addition, we use third-party services, including but not limited to Google Analytics, Facebook Pixel, Mouseflow, Hotjar, and Proof that collect, monitor and analyze this data.
Information Storage and Retention
As part of the normal operation of our business, we store the personal information that you provide to us and your usage of our website with several third-party services, including but not limited to Crisp (live chat), Peek and Dubsado (reservation systems), Proof (social proof plugin), Google Gsuite (email and other enterprise applications), Hubspot (customer relationship management system), and Stripe, PayPal, and Braintree (payment processors). We retain your personal information as long as is necessary to provide you with the services you have agreed to receive from us, and may retain some parts of this information indefinitely in order to manage our company's relationship with you.
We take reasonable safeguards to protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
Last revised 10/10/18